1. Booking & Reservations
Process: Online, phone, or third-party bookings; credit card required to secure reservations.
Deposits: Possible advance payment or non-refundable deposits for certain rates.
Age Restrictions: Minimum check-in age (e.g., 18+).
2. Check-In/Check-Out
Timings: Standard times (e.g., 2 PM check-in, 12 PM check-out).
Requirements: Valid ID, credit card for incidentals, and possible early/late fees.
3. Payment Terms
Methods Accepted: Credit cards (Visa, MasterCard), cash (Nepalese Rupees?), or bank transfers.
Additional Charges: Taxes, service fees, or tourism levies may apply.
4. Cancellation & Refunds
Deadlines: Vary by rate (e.g., 48–72 hours prior for free cancellation).
No-Show/Late Fees: Full charge for cancellations post-deadline.
Refund Process: Timeline and method (e.g., 7–10 business days to original payment).
5. Guest Responsibilities
Conduct: Respect quiet hours, no illegal activities.
Damages: Liability for intentional damage to property.
Policies: Smoking restrictions, pet rules, visitor limits.
6. Liability & Disclaimers
Personal Belongings: Hotel not liable for loss/theft; in-room safes recommended.
Service Interruptions: No liability for utilities, Wi-Fi, or amenities beyond their control.
7. Privacy Policy
Data Use: Collection for reservations, payment, and legal compliance.
Third Parties: Sharing data with tour operators or transport services if booked through the hotel.
8. Force Majeure
Covered Events: Natural disasters, political unrest, pandemics.
Policy: Rescheduling options over refunds during such events.
9. Dispute Resolution
Governing Law: Nepalese jurisdiction.
Process: Mediation/arbitration before legal action.
10. Miscellaneous
Special Requests: Dietary needs, room preferences (subject to availability).
Accessibility: Facilities for guests with disabilities (if available).
Policy Changes: Hotel’s right to update terms with notice.
Cultural/Local Considerations (Possible Inclusions)
Dress Codes: Respectful attire in public areas.
Environmental Practices: Towel reuse, waste reduction policies.
Photography Restrictions: In certain areas of the hotel.